Shipping Policy for Smoke-Master.com

Last Updated: Jan 7 2024

Welcome to Smoke-Master.com. This Shipping Policy provides detailed information about our shipping practices and procedures. Our commitment is to deliver your orders in a timely and efficient manner.

1. Worldwide Shipping

We are pleased to offer worldwide shipping. Some countries might not be available for shipping, please confirm that your address is supported before ordering. We work with various international carriers to ensure your package arrives safely and securely.

2. Shipping Time Frame

• Order Processing: Once we receive your order, we typically take 1-3 business days to process and dispatch it from our warehouse.
• Delivery Time: After shipping, the estimated delivery time for your order is between 10-20 days. Please note that this is an estimate and actual delivery times may vary based on location, customs clearance processes, and other factors beyond our control.

Country	Timing	Average time (based on past orders)	Shipping Fee
United States	8-15 days	≤9.3 days	FREE in orders over $45 USD
United Kingdom	6-15 days	≤7.7 days	FREE in orders over $45 USD
Canada	8-15 days	≤9.3 days	FREE in orders over $45 USD
Spain, Italy, Germany, France (European Union)	8-18 days	≤8.7 days	FREE in orders over $45 USD
South Korea,Japan,Singapore, Taiwan（Asia）,Thailand,Malaysia,Philippines	7-15 days	≤6 days	FREE in orders over $45 USD
Netherlands, Finland, Ireland, Russia, Denmark, Australia	8-20days	≤11.2 days	FREE in orders over $45 USD
South America	25-40days	≤15 days	FREE in orders over $45 USD
Other countries	10-30 days	≤15 days	FREE in orders over $45 USD

 

3. Shipping Costs

Shipping costs vary depending on the destination and the size of your order. The final shipping cost will be calculated and displayed at checkout before you complete your order.

4. Tracking Your Order

Once your order is dispatched, we will send you a confirmation email with a tracking number. You can use this number to track your order's progress to your doorstep.

5. Customs, Duties, and Taxes

Customers are responsible for any customs, duties, or taxes imposed by their respective countries. Smoke-Master.com is not responsible for any fees charged by customs. Please be aware that delays in customs are beyond our control.

6. About Lost Package

According to the logistics information if the package is lost, please don't be anxious, we will try our best to retrieve the package for you.

6.1 If it is lost in transit, we will re-ship a new package to you. All costs will be borne by us.

6.2 If the logistics service provider system shows that the package has been delivered (including placed in the parcel locker, Delivered near the front door or porch, a safe place) and the package is lost, please try the following ways to retrieve the package.

• 6.2.1 communicate with family members, who may have received it.
• 6.2.2 contact with the logistics company and ask them the exact location of placement.
• 6.2.3 check the security camera nearby when the parcel arrived time.

If still not found, please call the police or contact the logistics company to claim.

7. Contact Us

For any questions or concerns regarding your order or our shipping policy, please contact us at contact page. We are here to help!